![]() If the above solutions can not work, please contact our support team by submitting a request. Please check whether you have allowed too many people or devices to get access to the devices. When you add Reolink NVRs/Cameras to Reolink Client, it shows Device Already Exists, but there is related camera video showing up via Client, You may follow the troubleshooting tips listed below to solve the problem. If you have enabled the Add Device Automatically option under the local setting of the. Applies to: All Reolink cameras and NVRs. How to Add Reolink Products to Reolink Client Method 1. This article shares some basic knowledge about RTSP and the format of RTSP URL. To add a second device to Reolink App, please refer to the instructions below. If the online users are over allowed numbers, other users will fail to make live view. How to Add a Second Device via Reolink App. You are able to add Reolink camera/NVR to as many phones as you want, but there are limits as to how many are able to access the camera/NVR at the same time: Productsīattery-powered cameras ( Reolink Go excluded) If you have 5 Reolink devices but can only see 2 in the cloud, there may be a syncing issue. If there is still not video when the status is login success, please change to Fluent mode for a check,Ĭause 4: Online Users are over Allowed Numbers If the status is login success, but there is no video, please choose single screen and then drag the camera at Device List to live view screen for a check.If it still shows password error, please refer to the link to reset camera and make setup with a new password, How to Reset Reolink Device.If the status is password error, please kindly click button to change right password, and then click OK to save the password for a try.And check whether the status light in front of the camera is blue or red, if it is red, that means the camera disconnects from network.įor other cameras, please refer to the link to check camera power, IP Cameras Stop Working. But if you fail to make live view via App also, please kindly check whether the device is powered on and connect to network well.įor battery-powered cameras, please put the camera in a dark environment to check whether IR lights turn on. If the status is login failed, not connected or connecting., please check whether you can log into the device via App and make live view.Check whether the status of the device at the right Device List is Connected.If you do not have such transitional firmware, you can contact our support team for help.When you add Reolink NVRs/Cameras to Reolink Client, it shows Device Already Exists,īut there is related camera video showing up via Client, You may follow the troubleshooting tips listed below to solve the problem.Ĭause 1: The Device is Offline via Client Solution: Please first upgrade the firmware to transitional firmware (newer than the device's current firmware but older than the latest one released on the download center), and then upgrade it to the latest one. Cause 5: The current firmware of your device is way too old. Make sure you have installed the latest version released on our download center. Solution: Please check the Reolink Client version installed on your PC. Cause 4: The Reolink Client is not the latest version. That is to say, your PC where the Reolink Client is installed is on the same network as your camera or NVR. ![]() Solution: It is suggested that you upgrade the firmware on LAN. zip file, please unzip it and then you will get the. The file you downloaded from the Firmware Center is the. Please refer to How to Find out System Information (Firmware Version) via Reolink Software. If you’re not sure about it, please share the system info page with the support team and we will help you identify it. Then go to Firmware Center and find the correct firmware. Solution: You need to know the model of your device and its hardware version. Cause 1: The new firmware you've downloaded does not match your device. ![]() If you fail to upgrade firmware via Reolink Client, there are several possible causes and solutions for you to check.Īpplies to: All Reolink cameras except for battery-powered cameras. ![]()
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